Terms & Conditions of Service
1. CLIENT RESPONSIBILITIES
Prior to the scheduled service date, the client agrees to:
• Ensure all windows and doors are fully closed and sealed before service begins.
• Disconnect or cover all exterior electrical outlets, light fixtures, and electrical panels near the work area.
• Remove all patio furniture, vehicles, potted plants, decorations, and personal belongings from the work area.
• Inform Revive of any known pre-existing damage to siding, roofing, windows, wood, or any exterior surface prior to service.
• Inform Revive of any known water intrusion points, damaged caulking, or compromised seals around windows and doors.
• Ensure safe and unobstructed access to the property, water source (outdoor hose bib), and all areas to be cleaned.
• Keep children, pets, and other individuals away from the work area during the entire duration of service.
• Pre-water all surrounding plants, gardens, and landscaping before service begins if requested by the technician.
2. Electrical Hazards & Disclaimer
Soft washing and pressure washing involve the use of water under pressure and chemical solutions. The client acknowledges and agrees to the following:
• Revive is not responsible for water intrusion into electrical outlets, junction boxes, light fixtures, or electrical panels that were not properly covered or disclosed prior to service.
• The client is solely responsible for ensuring all exterior electrical components are properly covered or disconnected prior to service commencement.
• Revive will take all reasonable precautions to avoid electrical hazards, however the Company assumes no liability for electrical damage resulting from undisclosed or pre-existing conditions.
• In the event that an electrical hazard is identified during service, Revive reserves the right to halt service immediately until the hazard is resolved by the client.
3. Water Damage & Disclaimer
The client acknowledges that soft washing and pressure washing involve the application of water and cleaning solutions to exterior surfaces. The following conditions apply:
• Revive is not responsible for water intrusion through pre-existing cracks, gaps, damaged caulking, improperly sealed windows, doors, or any other compromised areas of the property.
• The client is responsible for disclosing all known water intrusion points prior to service. Failure to do so releases Revive from any associated liability.
• Revive will apply water and cleaning solutions at appropriate pressures for each surface type. The Company is not responsible for damage to surfaces that were already weakened, deteriorated, or improperly installed prior to service.
• Soft washing is performed at low pressure specifically to minimize the risk of water intrusion and surface damage. However, Revive cannot guarantee zero water intrusion on properties with compromised exterior conditions.
• The client agrees to inspect the property immediately following service and report any concerns to Revive within 24 hours of service completion.
4. Pre-Existing Conditions & Surface Damage
The client acknowledges and agrees to the following regarding pre-existing surface conditions:
• Revive is not responsible for damage to surfaces that are already cracked, chipped, peeling, deteriorated, loose, or improperly installed prior to service.
• Pressure washing and soft washing may reveal pre-existing damage that was previously concealed by dirt, algae, or debris. Revive is not responsible for such pre-existing damage.
• Wood surfaces that are rotted, weathered, or structurally compromised may sustain damage during cleaning. The client accepts this risk by proceeding with service.
• Painted surfaces that are peeling, bubbling, or poorly adhered may be further affected by soft washing. Revive will advise the client if such conditions are observed prior to proceeding.
• Revive reserves the right to refuse service on any surface deemed to be in a condition that poses a risk of damage during cleaning.
5. Chemical Application & Landscaping
Revive uses eco-safe, biodegradable cleaning solutions including sodium hypochlorite (SH) diluted to safe working concentrations. The client agrees to the following:
• Revive will pre-wet all surrounding plants, grass, and landscaping prior to chemical application as a standard precautionary measure.
• The client is responsible for informing Revive of any particularly sensitive plants, gardens, or landscaping prior to service.
• While Revive takes all reasonable precautions, the Company is not responsible for damage to plants or landscaping resulting from chemical overspray beyond the designated work area.
• Sodium Hypochlorite is diluted to safe concentrations (1-3%) for all soft wash applications and is widely used in the professional exterior cleaning industry.
6. Roof Soft Washing
Roof soft washing involves specific risks and conditions that the client must acknowledge:
• Revive performs all roof cleaning using low-pressure soft wash techniques only — high pressure is never applied to roofing materials.
• Revive is not responsible for damage to roofing materials that are already deteriorated, improperly installed, or at or near the end of their service life.
• The client acknowledges that roof soft washing may temporarily alter the appearance of roofing materials during the cleaning process. Full results are typically visible within 1-7 days as the cleaning solution continues to work.
• Revive is not responsible for pre-existing leaks, damaged flashing, compromised seals, or any water intrusion through the roof structure during or after service.
• The client must inform Revive of any known roof leaks or damage prior to service commencement.
7. Payment Terms
• Payment is due upon completion of service unless otherwise agreed in writing prior to service.
• Accepted payment methods: cash, e-transfer, credit card.
• A deposit may be required for larger jobs at the discretion of Revive.
• Outstanding balances unpaid after 7 days of service completion may be subject to a late fee.
8. Cancelation Policy
• Cancellations made 48 hours or more before scheduled service — no charge.
• Cancellations made less than 24 hours before scheduled service — 25% cancellation fee may apply.
• Same-day cancellations or no-shows — 50% of quoted service fee may apply.
• Revive reserves the right to cancel or reschedule service due to unsafe weather conditions, equipment failure, or other unforeseen circumstances at no charge to the client.
9. Satisfaction Guarantee
Revive Exterior & Detail Co. stands behind all work with a 100% satisfaction guarantee subject to the following conditions:
• The client must notify Revive of any concerns within 24 hours of service completion.
• Revive will return to address any missed areas or unsatisfactory results at no additional charge within this window.
• The satisfaction guarantee does not apply to pre-existing conditions, undisclosed damage, or results affected by client failure to follow pre-service instructions.
10. Limitation of Liability
To the fullest extent permitted by Ontario law:
• Revive's total liability for any claim arising from services rendered shall not exceed the total amount paid by the client for the specific service in question.
• Revive is not liable for any indirect, consequential, or incidental damages arising from the provision of services.
• The client agrees that by booking services, they accept these terms and conditions in full.
11. Governing Law
These terms and conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.